| IVR (Interactive Voice Response) is a technology that is telephony based and can recognise a combination of voice commands and touch tone. This gives the user the ability to access databases over the phone. Usually there will be a menu of options for you to choose from that are prerecorded and these can range from the very basic, to more complex instructions such as the caller having to tell the service their account number and other details. The IVR system can then recognise this input and react accordingly. |
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